Effective date: October 30, 2026

Maryland Wildlife Solutions, LLC ("Maryland Wildlife Solutions," "we," "us" or "our") respects your privacy. This policy explains what personal information we collect through our website and our work, how we use it, who we share it with, and the choices you have. We do not sell your personal information.

1. Information We Collect

Information you give us
  • Contact details: your name, phone number, email address, and property and billing addresses.
  • Service details: what you're seeing at your property, appointment requests, access instructions, and any photos or videos you send us.
  • Communications: messages you send through our website forms, email, phone or text.
Information we create while serving you
  • Inspection notes, estimates, invoices, service history and warranty records.
  • Photos and videos of your property, taken to document conditions and the work we do.
  • Payment status. Card payments are handled by our payment processor. We don't store full card numbers.
Information collected automatically on our website
  • Your device and browser type, IP address, pages visited and referring site. This is collected through cookies and similar tools. See section 5.
Phone calls: We record phone calls for quality, training and record-keeping. You'll hear a notice at the start of each call. If you'd rather not be recorded, tell us and we'll help you another way, such as by email.

2. How We Use Your Information

We use your information to:
  • respond to your questions and schedule inspections and service
  • prepare estimates, perform the work and process payments
  • manage service plans and warranties
  • send appointment reminders, plan renewal notices, updates and follow-ups
  • keep business records and meet our legal and permit obligations
  • protect our staff, customers and website
  • improve our website and services
With your permission, we may also send you occasional seasonal tips or offers. You can opt out at any time. Opting out of marketing doesn't stop service messages, such as appointment reminders and plan renewal notices.

3. Photos of Your Property

Our technicians photograph the conditions they find and the work they complete. These photos go into your inspection report and job records, and they support your warranty. We may also use job photos on our website, on social media and in training. Before we do, we remove details that could identify you or your property, such as addresses, house numbers, faces, license plates and photo location data. If you'd rather we never use photos of your property publicly, tell us and we'll honor that.

4. Text Messages

If you give us your mobile number and agree to receive texts, we'll text you about appointments, estimates, invoices, plan renewals and your service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Your mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Analytics

Our website uses cookies and similar tools to make the site work and to understand how visitors use it. We use Google Analytics to understand how visitors find and use our site. It collects information such as your device and browser type, the pages you visit, how you arrived at our site, and your approximate location based on your IP address. Google Analytics reports this to us in summary form and doesn't tell us who you are. To learn how Google uses this information, visit policies.google.com/technologies/partner-sites. To opt out of Google Analytics on all websites, you can install Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout. You can block or delete cookies in your browser settings, though some site features may not work as well.

6. Who We Share Information With

We share personal information only as needed to run our business and serve you:
  • Service providers: companies that help us operate, such as our scheduling and customer management software, photo documentation tools, payment processor, email and phone providers, website hosting and analytics. They may use your information only to provide services to us.
  • Financing providers: if you apply for financing, your application goes to the lender, and the lender's own privacy policy applies.
  • Legal requirements: when required by law, by a permit or government agency, or to protect people's rights and safety. For example, if an animal may have exposed someone to rabies, health officials may need contact details.
  • Business changes: if our business is sold or merged, customer records may transfer to the new owner, subject to this policy.
We do not sell personal information, and we do not share it with third parties for their own marketing.

7. How Long We Keep Information

We keep information as long as we need it to serve you, honor warranties, maintain required business and permit records, resolve disputes and meet legal obligations. How long depends on the type of record.

8. How We Protect Information

We use reasonable administrative, technical and physical safeguards to protect your information. No website or system is completely secure, but we work to keep your information safe and limit access to people who need it.

9. Your Choices and Rights

You may ask us to:
  • tell you what personal information we have about you
  • correct information that's wrong
  • delete your information, unless we're required to keep it
  • stop sending you marketing emails or texts
To make a request, email info@mdwild.com or call 410-994-8881. We may need to verify your identity first. We'll respond within a reasonable time and as required by any privacy law that applies.

10. Children's Privacy

Our website and services are meant for adults arranging property services. We don't knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.

11. Links to Other Websites

Our website may link to other sites, such as review platforms, maps, government agencies and payment tools. Their own privacy policies apply, and we don't control their practices.

12. Changes to This Policy

We may update this policy from time to time. We'll post the new version here with a new effective date.

Contact Us

Maryland Wildlife Solutions, LLC
782 State Route 3 N, Suite D
Gambrills, MD 21054
Phone: 410-994-8881
Email: info@mdwild.com
Website: marylandwildlifesolutions.com